Spa Policies

Spa Policy

Due to the popularity of our unique services, we highly recommend you make a reservation in advance for any of our relaxing spa treatments. However, we will always do our best to accommodate your requests. A major credit card is required to hold your reservation(s).

 

24-Hour Cancellation Policy

If you need to cancel a reservation or reschedule your appointment, we require a 24 hours notice for individual services and packages. Appointments cancelled or rescheduled in less than the required time (24 hours) will be billed 100%. Late arrivals will result in a shortened appointment. If services are interrupted or ended for any reason before the completion of a session, Seven Stones Healing Massage and Spa reserves the right to request payment in full for those services.

Appointments booked for the same day are considered confirmed and cannot be cancelled, to adhere to our strict 24-hour cancellation policy.

 

Guest Policies

All spa guests must be 14 years of age or older. Guests under 17 years of age must be accompanied by a parent or guardian.

Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, pregnancy or if a wheel chair access is required. Consumption of alcohol before, during or directly after particular spa treatments such as massages, body treatments and facials is not recommended.

 

Gift Card Policy

Gift cards cannot be returned or refunded. All sales are final for gift cards.

All gift cards purchased after January 1st, 2012 expire 1 year from purchase date. Gift cards purchased prior to this date adhere to our 1-year expiration policy. Expired gift cards can be re-activated for a fee of 10% of the card’s balance. Upon re-activation, the expired card must be used in its full value on your next visit, any remaining balance will be voided. Gift cards are treated as cash, all lost or stolen gift cards are not replaceable.

 

Payment

Seven Stones Spa prefers Visa, MasterCard, American Express and Discover.

All policies are subject to change according to Seven Stones Spa management.